Senior Technical Program Manager, Amazon Now, Supply Chain

Job description

Come build the supply chain brain for Amazon's fastest-growing quick commerce business.Amazon Now's SCOPE (Supply Chain Operations, Planning & Efficiency) team is looking for a Technical Program Manager who wants to own two of the most foundational pillars of our supply chain — Buying and Forecasting. This isn't a "track and report" TPM role. You'll be the strategic anchor connecting AI/ML-powered demand intelligence with automated procurement systems, directly shaping how thousands of dark stores across India stay stocked, efficient, and ready for customers in under 15 minutes.Here's why this role is different:You'll own the full lifecycle — from roadmap planning to GTM adoption — across programs that touch 20+ stakeholders, 10+ external systems, and thousands of storesYou'll drive a forecasting accuracy leap from 55% MAPE to under 20% — a transformation that directly impacts instock rates, cost efficiency, and customer experienceYou'll take buying automation from baseline to 95%+ PO automation, fundamentally changing how Amazon Now procures at scaleYou'll operate at the rare intersection of program rigor, technical depth (ML/Science systems, distributed pipelines), and business acumen — all three matter hereYou'll build lasting institutional muscle — governance frameworks, adoption playbooks, and review mechanisms that become the operating system for how we scale supply chain programsThis is a high-ambiguity, high-impact space. If you thrive on connecting dots across complex systems, influencing without authority across worldwide teams, and turning chaos into repeatable execution — This is for you.Key job responsibilitiesEnd-to-End Program Ownership & DeliveryOwn full lifecycle delivery of complex, cross-organizational supply chain programs across Buying and Forecasting chartersDrive roadmap & OKR planning with 2-month rolling cyclesCo-own P0/P1 metrics and establish program health mechanismsCross-Org Alignment & Dependency GovernanceManage 20+ internal and external stakeholders across Tech, Product, Ops, Science, Seller Managers, and WW TeamsGovern 10+ external system dependencies concurrently (forecasting pipelines, vendor portals, WW platforms)Drive alignment across organizations including AFT, SCOT, Wombat, GPI, Category, ISMs, and OpsGTM Strategy & Adoption ExecutionDesign and execute multi-phase Go-to-Market rollouts across DG and P3 hubsDrive adoption across thousands of dark stores in India and emerging marketsAchieve 100% adoption within 30 days post-launch (current baseline: 60+ days)Buying Charter — Procurement SystemsDrive automated PO generation & optimization toward 95%+ automationOwn Multi Hub ASIN sourcing strategy and MOQ/MOV configurationEnable vendor ordering intelligence and Manual Buying UI toolsForecasting Charter — Demand IntelligenceDrive MAPE improvement from 55% to Scale ASIN automation rate from 35% to >90%Own S&OP integrated planning framework, seasonal/high-velocity event forecast models, and forecast tools (View/Download, Override, Explainability & Analytics)Stakeholder Management & Leadership RepresentationServe as the program anchor and strategic voice for Buying & Forecasting in leadership reviewsFocus on strategic alignments, external dependencies, and GTM/adoption strategies while SDMs handle project execution and internal alignmentAbout the teamAmazon Now is Amazon's quick commerce business, delivering essentials to customers in under 15 minutes across India and emerging markets. At the heart of this promise is our Supply Chain Operations, Planning & Efficiency (SCOPE) organization — the team that ensures thousands of dark stores stay optimally stocked, cost-efficient, and ready to serve. We build AI/ML-powered forecasting systems, automated procurement engines, and intelligent sourcing strategies that operate at massive scale. From demand prediction to purchase order generation to multi-hub fulfillment, our supply chain systems are the backbone that turns speed into a sustainable, repeatable customer experience.