Senior Technology Business System Consultant

Job description

**About this role:** Wells Fargo is seeking a Senior Technology Business System Consultant - Business Transformation, Automation and AI. This role is part of Human Resources Transformation and Products Team and services all lines of businesses under Human Resources. The Human Resources (HR) Transformation and Products team defines, measures, improves, and governs HR business processes to deliver consistent, desired outcomes for our customers; performs deep dive analysis of process design and performance gaps to build automation solutions that drive efficiency, effectiveness and elevates employee experience. Critical thinking, understanding of emerging technologies (like AI, Gen AI, RPA, Chatbots, MS Power Platforms), consulting, problem solving, decision making, strong communication and ability to work effectively in a fast-paced, ever-changing environment are key capabilities for this role. **In this role, you will:** - Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems - Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements - Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems - Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions - Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes - Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables - Coordinate communication and information flow between business and technology teams **Required Qualifications:** - 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education - Proven experience in designing and implementing solutions using Microsoft Power Platform, RPA, AI, or Gen AI technologies. - Strong background in business process analysis, design thinking, and agile methodologies. - Exposure to RPA tools (UiPath, Automation Anywhere, Blue Prism) and integration technologies preferred - Exposure to Lean Six Sigma methodologies, Root Case Analysis and other problem-solving techniques - Technical Skills - - Power Automate, Power Apps, Power BI - RPA tools (UiPath, Automation Anywhere, Blue Prism) - GenAI tools (OpenAI, Copilot, or similar LLM-based solutions) - API integration and workflow automation - ROI modeling and business case preparation **Desired Qualifications:** - Process mapping (Visio, iGrafx) **Job Expectations:** - **Process Discovery Problem Definition -** - Partner with business leaders and process owners to identify pain points, inefficiencies, and automation opportunities across functions - Conduct process assessments and workshops to understand the current-state workflows, challenges, and user journeys - Prioritize use cases based on business impact, feasibility, and ROI estimation while ensuring alignment with risk, compliance and other governance requirements - **Requirement Gathering Solution Blueprinting -** - Facilitate structured requirement gathering sessions across leadership levels to capture functional and non-functional requirements - Translate business needs into detailed solution blueprints including process flow diagrams demonstrating current state and future state, storyboards, and architecture maps - Collaborate with HR Business teams, Data Governance, People Analytics, HR Technology, and various Governance teams to ensure alignment with enterprise architecture and risk and compliance requirements of Wells Fargo - Ensure solutions developed adhere to enterprise controls and regulatory protocols - **Solution Design Development -** - Design and build intelligent solutions using Microsoft Power Platform (Power Automate, Power Apps, Power BI), AI/ML, RPA, Generative AI tools and other similar applications - Prototype and iterate solutions through agile sprints, incorporating feedback from stakeholders and end-users - Integrate automation solutions with existing systems using APIs, connectors, or RPA tools where necessary, follow SDLC and Change management methodologies, as needed - **ROI Estimation Business Case Development -** - Develop business cases and financial estimations to quantify ROI, cost savings, productivity gains, and customer experience improvements - Track and report realized benefits post-deployment, demonstrating measurable business value and facilitate approval process - **Stakeholder Engagement Communication -** - Present solution storyboards, architecture maps, and implementation roadmaps to leadership and cross-functional teams - Simplify complex technical solutions into business-friendly narratives - Partner with Change Management and required partners across the HR organization to ensure user adoption and capability uplift - **Governance Continuous Improvement -** - Define and implement best practices, governance frameworks, and reusability standards for automation and AI solutions. - Stay abreast of emerging technologies in AI, GenAI, and process automation, identifying opportunities to apply them within the organization. **Shift timings:** 1:30 10:30 pm IST (subject to change as per business requirements)