Senior Tulip Developer

Job description

Role: Senior Tulip Developer  Location: Kharadi, Pune Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.The Service Delivery Engineer, MFG & QRA is responsible for leading the application support for Manufacturing and Quality Management Systems (QMS), ensuring effective delivery of IT service requests, incident resolutions, and system enhancements. This role ensures business continuity by maintaining application stability, coordinating with stakeholders, and driving continuous improvements across the application lifecycle. What will you be doing? Application Support (80%) • 3rd Party Technical Support Coordination: Collaborate with external vendors/partners to resolve incidents and service requests. • Customer/Business Partner Coordination: Work directly with end-users to troubleshoot escalated issues and keep them informed about the progress of their requests. • IT Partner/Stakeholder Coordination: Coordinate with internal IT teams (service desk, network, Windows, IAM) to resolve incidents and service requests. • Configuration Item Management: Ensure all configuration items in ServiceNOW are accurate and up to date. • Change Ticket Management: Create, update, and manage change tickets through to closure, including coordinating testing with IT, vendors, or business partners. Process Improvement and Controls (20%) • Process Control: Monitor system alerts, escalations, and complaints, managing customer expectations and escalating issues to the appropriate stakeholders. • Process Improvement: Identify opportunities for process improvement, document them, develop new processes, and present recommendations to stakeholders. • Training and Knowledge Sharing: Provide training and share knowledge with new team members. Education: Bachelor's degree in computer science, Information Technology, or equivalent. What will you need to be successful? • Design, develop, and maintain manufacturing applications using the Tulip No-Code/Low-Code platform to support shop floor operations and process automation. • Build integrations between Tulip and enterprise systems such as SAP, MES, ERP, databases, PLCs, and IoT devices to enable seamless data flow. • Configure and manage Tulip apps, tables, connectors, triggers, and analytics dashboards to improve operational visibility and efficiency. • Troubleshoot application issues, perform enhancements, ensure platform governance, and support continuous improvement initiatives across manufacturing operations. Preferred Skills: • Experience with Tulip Platform, REST APIs, SQL, JavaScript, and system integrations. • Understanding of Manufacturing, Quality, MES, Industry 4.0, and shop floor processes. You Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving., Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).  Other reasons why you will love it here! • Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance. • Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. • Flexibility: Hybrid Work Model (For most professional roles) • Your Wellbeing: Parents/Parents-in-Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. • Training: Hands-On, Team-Customized, Mentorship. #LI-DP1 Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.   Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.