Service Ambassador

Job description

**The Service Ambassador as a minimal shall: -** **1) Service coordination & stakeholder support** - Own and manage employee queries, feedback, and escalations, ensuring timely resolution and clear communication. - Monitor and raise requests received via QR, ServiceNow (SNOW), and email for observations - Proactively collect feedback from professionals to improve office experience and event delivery**.** **2) Site upkeep & meeting space readiness** - Conduct regular floor rounds to validate office upkeep, safety, and readiness standards. - Perform pre-meeting/event readiness checks to ensure spaces are clean, set, and fully functional. - Reset meeting rooms after use, preparing spaces for upcoming meetings. - Check meeting-room infrastructure (AV/VC) and coordinate issues with the appropriate support teams. **3) Space reservation & allocation** - Provide real time meeting space support based on requests from professionals. - Coordinate with MMS team to support for bookings via Magnet, Captivate, and email, ensuring accurate scheduling and stakeholder alignment. - Coordinate cabin/space reservations for visiting leaders and clients, ensuring readiness. - Coordinates with Magnet stakeholders for any glitches faced by users - Responsible for the name tags to be displayed on cabins and meeting rooms as per request. **4) Event management & logistics** - Support delivery of events (e.g., AHM, leadership meetings, client visits, special buffet setups). - Arrive at event locations at least 30 minutes prior to start to validate readiness and address last-minute issues. - Coordinate with vendor partners for refreshments and lunch arrangements. - Liaise with executives and stakeholders to ensure event logistics as per requirements. **5) Trackers, checklists & reporting** - Prepare and maintain daily meeting-room readiness checklists. - Share daily reports for space utilizations and occupancy status. **6) Tools & systems** - Manage - **Magnet, QR, Captivate, ServiceNow** (SNOW) and coordinate with stakeholders for feedback and enhancements required for these tools. - Attends trainings scheduled by stakeholders for these Tools - Bachelors Degree with relevant experience in Hotel Management - Desired experience 0-3 years industry experience - Clear and effective communication skills with team members, vendors, and stakeholders. - Proficiency in writing emails, event proposals, and reports. - Making informed decisions quickly to keep the event on track.