Service Delivery Leader - HRO - Payroll & Benefits-Day Shift

Job description

**Ready to turn bold ideas into real-world impact?** At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. **Inviting Applications for Service Delivery Manager** **- HRO - Employee Lifecycle Management** **Job Location: Hyderabad** **Shift-Day shift** **Responsibilities:** List the main results which the job must deliver to achieve its purpose. **Payroll Processing**: Oversee end-to-end payroll cycles, ensuring accurate calculation of salaries, bonuses, incentives, deductions, and recoveries for employees (white and bluecollar). System Administration & Automation: Manage payroll systems / ERP (SAP), troubleshoot system issues, and drive automation and digitization initiatives to improve efficiency and accuracy. **Compliance Management:** Ensure adherence to all statutory requirements including PF, ESI, TDS, gratuity, and other applicable labor laws. Manage timely filing of statutory returns, including TDS returns and issuance of Form 16. Address and resolve payroll- and compliance-related queries raised by stakeholders and authorities. **Audit & Internal Controls:** Prepare payroll records, reconciliations, and reports for internal and external audits. Monitor and strengthen internal controls to ensure audit readiness and regulatory compliance. **Process Improvement:** Identify gaps, inefficiencies, and risks in payroll processes and implement continuous improvement initiatives to reduce manual intervention and errors. **Team Management:** Lead, manage, train, and mentor payroll team members. Allocate work, provide guidance and onthejob support, and ensure adherence to service levels and quality standards. **Qualifications** Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics **Required Skills** Amazon Web Services (AWS), Data Visualization, Human Resources Operations, IT Service Desk, Lean Six Sigma (LSS), Stakeholder Management, Workday **Why join Genpact?** • **Lead AI-powered transformation** Drive innovation and solve real-world business challenges that matter • **Make an impact** Help global enterprises solve business challenges that matter • **Accelerate your career** Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.