Service Delivery Manager

Job description

**Job Title :- SAP Service Delivery Manager** **Location :- Mumbai and Bangalore Only** **Experience :- 9-12 years (3** years min relevant experience in the role) **Notice Period :- 0-60 days** Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to deliver excellence in IT operations and client engagement. **Job Role:** - Techno-Functional Skill in any of the SAP Modules with hands-on experience with ECC and S/4HANA. - Must have management and client-facing experience in at least 2 SAP Application Management engagements with Incident, Requests, Problem, Change Management expertise. Experience in Global AM support execution will be a plus. - Manage reporting and resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues. - Actively participate and execute high value business solutions/Program planning and deployment, budget management, P&L management, risk management, operations transformation, systems integration, and software development. Should have good financial acumen. - Creating and negotiating statements of work, program planning and milestone creation, financial reporting. Fluent in Agile and Scrum methodologies. - Leading multiple Scrum teams to successfully complete contracted work through constant and clear communication, strong leadership, and development of relationships amongst team members, client peer group, and all stakeholders. PMP/ITIL certification desired, Scrum Master certification good to have. - Driving operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality - Driving Tools/Automation & transformation programs. **Role Responsibilities:** - Must be detail oriented, self-directed and have strong independent problem-solving skills. - Mentors team members in technology, architecture, and delivery of applications. - Successful teamwork experience and demonstrated leadership abilities are required. - Creates a shared sense of direction and community among the teams. - Proven ability to transfer knowledge and stay aware of current trends and technical advancements in SAP space. - Ability to articulate and present different points-of-views on various technologies. - Time management skills are a must; as well as the ability to be flexible and creative. - Should have a clear vision for making the project profitable / margin improvement. - A strong track record of professional success, preferably in the Application Management and Development arena. - Travel to project location/client site required. - **Nice to Have Skills:** Good command of Microsoft office suite of tools, strong experience with MS Project, Excel and PowerPoint, ServiceNow (and similar ITSM Tools) **About Capgemini** Capgemini is an AI powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli. **Make It Real |** www.capgemini.com/in-en