Service Delivery Manager - HPC & ITIL/ITSM

Job description

We are seeking an experienced **Service Delivery Manager - HPC & ITIL/ITSM** responsible for the end-to-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization and strategic evolution of the HPC environment. **Responsibilities** - Oversee daily operations of HPC infrastructure, including compute clusters, storage systems and software stack - Collaborate with research and development teams to understand computational needs and translate them into technical requirements - Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets and resources - Contribute to the long-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning and quantum computing - Monitor system performance, identify bottlenecks and implement optimizations - Provide user support and develop training programs for researchers - Ensure compliance with industry regulations, data privacy standards and internal security policies **Requirements** - 13 to 15 years of overall professional experience - Proven experience managing large-scale HPC environments, preferably in pharmaceutical, biotechnology or research-intensive industries - Bachelor's or Master's degree in Computer Science, Engineering or a related scientific discipline - Deep understanding of HPC architecture, cluster management and parallel file systems - Knowledge of high-speed interconnects and job scheduling - Strong project management and leadership skills with excellent communication abilities - Analytical and problem-solving skills for troubleshooting complex technical issues **Nice to have** - Experience with cloud-based HPC and containerization technologies