Service Delivery Professional

Job description

**Position Description:** Position Description Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Service Delivery Manager with Technical Knowledge on Infra Position: Service Delivery Manager with Technical Knowledge on Infra Experience: 10 13 years Main location: Bangalore Position ID: J0526-0747 Employment Type: Full Time **Your future duties and responsibilities:** . Act as Focal point of contact for GBTO and GTE teams in Asia and lead Service Management for Cloud, Hosting and DMP during Asia Time zone and Paris Morning hours . Coordinate the delivery of the infrastructure supporting all GBTO and GTE Applications . Partner with business stakeholders to align GTE/ (CLD & HOS) Priorities and Strengthen the Quality of Production . Lead IT service transformation initiatives, including cloud adoption (Gen2 & Public), Automation, and self-service capabilities. . Drive compliance with regulatory requirements, security policies, and audit standards across IT services. . Ensure strong Business Continuity and Disaster Recovery (BCDR) processes are in place and periodically tested. . Strong Intuition to anticipate issues and identify solutions. **Required qualifications to be successful in this role:** . Oversee and lead Service Management, ensuring the availability, latency, performance for Critical Applications within GBTO 2. Incident Management: Drive the process of responding to Major incidents and ensuring minimized downtime and business impact. 3. Operate incident response model to cover business-critical applications, emphasizing rapid incident detection and resolution. 4. Stakeholder Communication: Act as a primary point of contact for communicating incident status, impact and recovery status to senior management and other key stakeholders. 5. Monitor key incident trends and metrics, publish reports and insights for process improvement and risk management. 6. Regularly monitor systems and automate operational tasks to reduce manual work, drive efficiency, and foster proactive reliability improvements. **Skills:** - Cloud Computing - Cont. Service Improvement - Delivery management - Infrastructure - Leadership - Operations Management - Stakeholder management - Business continuity planning - Business Continuity Planning **What you can expect from us:** **Together, as owners, lets turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.