Service Design

Job description

**Service Design Manager Role** will be - - Accountable / responsible for creating Service Design for projects which will be transitioning into BAU. - Responsible for re-engineering existing service design / IT Support Model in place of where changes would be required. - Responsible for continuous improvement of Service Design and Support template / Business Readiness checklist and assist PM / BA to define technical aspect within these checklists. - Responsible for reviewing and approving service designs - Experienced Business Analyst and good in requirements gathering - Possess Good Analytical skills - Possess Good communication skills and experience in dealing with senior stakeholders - Experienced in technical documentation - Responsible for handling transformation solutions by ensuring ITIL standards and best practices for service management such as service operations, supplier management, SLM and continuous service improvement. - Responsible for maintaining Service Acceptance Criteria - Contributing to Hypercare of projects post Go-Live in BAU