Service Designer_Q2 27

Job description

## **Job Description:** - As a Service Designer you will play a crucial role in creating compelling service solutions by applying human centered design stakeholder alignment and service innovation principles to improve customer and business outcomes ## **Key Responsibilities:** - Key Responsibilities - Project Responsibilities - Demonstrated experience in understanding and navigating the B2B sales process including lead generation negotiation and deal closure - Proven ability to facilitate workshops engage senior stakeholders and solve complex problems through collaborative methods - Expertise in mapping current state processes as is and designing future state processes to be including detailed journey maps and service blueprints - Strong skills in conceptualizing and articulating a clear vision for service and product offerings ensuring alignment with business goals and customer needs - Ability to translate detailed journey maps into high level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps - Practical experience with Salesforce including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery - Familiarity with Agile and Lean methodologies with experience applying these approaches to service design projects - Skilled in conducting user research and usability testing to gather insights and validate design decisions - Strong stakeholder management skills with the ability to build and maintain relationships with key stakeholders across different levels of the organization - Excellent communication and presentation skills with the ability to clearly convey complex ideas and solutions to diverse audiences ## **Preferred Skills:** Foundational->Service Management->Service Design