Service Designer_Q2 27

Job description

Educational Requirements - Bachelor of Engineering, Bachelor of Design Service Line WONG doody Responsibilities - Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure. - Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods. - Expertise in mapping current-state processes (as-is) and designing future-state processes (to-be), including detailed journey maps and service blueprints. - Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs. - Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps. - Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery. - Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects. - Skilled in conducting user research and usability testing to gather insights and validate design decisions. - Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization. - Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences. Preferred Skills - Foundational- >Service Management- >Service Design