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Job Description - -------------- **TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.** **What we are looking for** **Role: Service Desk** **Experience Range: 3 to 8 Years** **Location: Mumbai** **Interview Date: 1st August 26 (09:00 AM to 12:00 PM)** **Interview Venue: Tata Consultancy Services Ltd,Powai,Kensington Address - Recruitment Area, Next to B Wing, Kensington Building, Hiranandani, Powai, Mumbai.** **++Note-While coming for Walkin:-++** · Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies) · Please do not bring personal laptop or electronic gadgets to TCS premises. **Must Have:** * Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. * Provide technical assistance and support for clients and partners via call, chat and web * Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner * Demonstrate technical understanding of the products and services in our support catalog * Develop and maintain positive relationships with clients always focusing on their satisfaction * Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client **Good to Have:** * Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible * Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience. * Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods. * Ready to work in Shifts. **Essential:** * Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible * Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience. * Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods. * Ready to work in Shifts. **Minimum Qualification:** * 15 years of full-time education * Minimum percentile of 50% in 10th, 12th, UG \& PG (if applicable)