Service Desk Agent-2 to 4 years_Hyderabad

Job description

TCS IS HIRING FOR SERVICE DESK AGENT-2 TO 4 YEARS\\_HYDERABAD LOCATION INTERVIEW TYPE- FACE TO FACE ON 18-JULY-2026 JD FOR REF: - Identify and diagnose issues and problems and provide L1 technical support to user - Customer-service oriented with a problem-solving attitude - Records incidents cataloguing them by symptom and resolution - A good Written & verbal communication skill - Positive attitude towards role and delivery work **Accountabilities** : - Categorize and record reported queries and provide solutions - Advise users on the appropriate course of action - Monitor issues from start to resolution - Escalate, if needed, unresolved problems to a higher level of support - Logs incidents and service requests and maintains relevant records: - Identifies and classifies incident types and service interruptions - Records incidents cataloguing them by symptom and resolution - Acts under guidance to record and track reliability data for your services - Uses experience to address user problems and interrogates database for potential solutions. - Records and tracks issues from the outset to the conclusion. - During change, act systematically to respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. - Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.