Service Desk Agent (Finance)

Job description

**Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - 1-2 years of experience as a**Help Desk Analyst**or other customer support role - Responsible for efficiently managing finance tasks in F & A domain with in-depth knowledge of P2P, O2C and R2R along with excellent communication skills. - Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. - The goal is to create value for clients that will help preserve the companys reputation and business **Good-to-Have** - Good understanding of ERP’s Like SAP/Oracle/Main frame applications/Service now - Good communication skills, with the ability to effectively communicate to a variety of audiences. - Strong problem-solving abilities with Ability to diagnose and resolve basic Month-end reporting/reconciliation issues. **SN** **Responsibility of / Expectations from the Role** **1** - Processing of PO & Non-PO invoices as with ERP knowledge named SAP, Oracle, Service now. - Managing weekly and monthly status with client on call and emails. - Managing all the invoice processing / payment related queries / urgent invoice posting / workflow cases. - Auditing all processed invoices on daily basis - Handling Generic finance mailbox queries. - Processing of intercompany invoices and employee claims - Monitor and manage FREQ tickets in the ServiceNow system, ensuring timely resolution in accordance with SLAs. - Investigate and troubleshoot issues related to ServiceNow functionalities and user requests. - Collaborate with technical teams to identify and implement solutions for recurring issues - Maintain accurate records of ticket statuses, resolutions, and related documentation. - Identify areas for process improvement and suggest enhancements to improve efficiency. - Perform activity related to journals parking (standard and payroll) - perform activity related to GR reversal as per process requirement **4** **Other Skills:** - MS Office & Excel Skills - Customer centricity - Strong Team Player - Excellent written and verbal communication skills - Strong analytical skills - Result orientation .