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Service Desk Engineer
Hexaware Technologies · Bengaluru, Karnataka, India - Chennai, Tamil Nadu, India - Pune, Maharashtra, India
Est. ~₹4L (est.)0–4 yrs experiencefull_timePosted 3w ago
Job description
Role & responsibilities • Manage and resolve incidents/service requests through ServiceNow or Jira. • Provide L1/L2 support for Windows OS, Office 365, Outlook, VPN, and hardware issues. • Monitor ticket queues and ensure SLA compliance. • Perform user account management and password resets. • Escalate complex issues to relevant teams and maintain documentation. Preferred candidate profile • 3-6 years of Service Desk/Desktop Support experience. • Experience with ServiceNow or Jira ticketing tools. • Strong knowledge of Windows 10/11 and Microsoft Office 365. • Good knowledge of Active Directory and networking concepts. • Good communication and customer support skills.
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