Service Desk Lead

Job description

**Dear Candidate!** **Greetings from TCS !!!** **Role: Service Desk lead** **Location: Bangalore/Chennai** **Experience Range: 5 to 7 Years** **Job Description:** 1. Technical and system expertise: Networking, Active Directory, DNS 2. Proven customer support experience via phone, remote tools, and ticketing systems 3. Excellent analytical, communication, written, verbal, and presentation skills 4. Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues 5. Time management, teamwork, and collaboration across cross-functional teams 6. Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions 7. Ownership to monitor issues start-to-resolution and escalate per matrix 8. Grooming team members to influence upskilling and productivity 9. Well organized, able to multi-task with minimum supervision and quick learning skills 10.Strong interpersonal and negotiation skills to collaborate with infra/network/app teams **TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.**