Service Desk Solution Architect – Pre Sales

Job description

TCS hiring for **Service Desk Solution Architect – Pre Sales** Location: Bangalor e Experience: 8- 12 must ha - ve: SLA/KPI management, reporting, and service stabi - lityTransition or steady-state delivery owner - shipPrior experience as Solution Architect or Pre-sales Lead for Service Desk serv - icesProven exposure **to AI / GenAI and automation applications in IT sup** - portStrong analytical mindset with comfort **in data-driven solutio** - ningITIL v4 certified (preferred); ServiceNow or AI-related certifications are a - plusStrong written and verbal communica tion