Service Desk Solution Architect – Pre Sales

Job description

TCS hiring for Service Desk Solution Architect – Pre Sales Location: Bangalore Experience: 8-12 Must Have: - IT Service / Service Desk experience - **Hands-on experience in Service Desk delivery / operations** , including: - SLA/KPI management, reporting, and service stability - Transition or steady-state delivery ownership - Prior experience as Solution Architect or Pre-sales Lead for Service Desk services - Proven exposure to **AI / GenAI and automation applications in IT support** - Strong analytical mindset with comfort in **data-driven solutioning** - ITIL v4 certified (preferred); ServiceNow or AI-related certifications are a plus - Strong written and verbal communication