Service desk

Job description

**Roles and Responsibilities :** - Manage IT service requests through ticketing tools, ensuring timely resolution of issues. - Provide technical support to end-users on desktop applications, troubleshooting software problems. - Collaborate with internal teams to resolve complex technical issues related to hardware and network infrastructure. - Maintain accurate records of all incidents, including status updates and resolutions. **Job Requirements :** - 3-6 years of experience in an IT support role or similar field. - Proficiency in using ticketing tools such as [insert tool names]. - Strong knowledge of desktop application troubleshooting techniques. - Ability to work effectively in a fast-paced environment with multiple priorities.