Service Desk & Workplace Architect

Job description

It is time for you to make #thebigmove to Tata Consultancy Services. Role : Solution Lead Exp :8-18 Years Location : PAN India **JOB DESCRIPTION:** **Desired Competencies (Technical/Behavioral Competency)** **Must-Have\\*\\*** **(Ideally should not be more than )** - 5+ experience in Workplace (EUC) & SD operations or overall, - 5+ years of experience with Automation solution in ServiceDesk/wider IT Ops Automation with exposure to Workplace (EUC) & IT Operation - At least one implementation experience of SD / workplace automation solution (EUC) and/or ServiceDesk automation solution - Implementation experience with API (Rest / Webservice / SOAP / XML over https) for integration with Monitoring tools, ITSM (Service Now/Cherwell/Remedy), - Experience working with one Virtual agent platform (Azure based, AWS based, ServiceNow VA) - Excellent presentation skills & ability to articulate Automation Solution for SD and EUC Automation deals area in a simplified manner understood by various levels of customer **Good-to-Have** - Knowledge of chat/voice bot integration experience on Bot (Ex: RASA, Kore.AI) - Ability to spot & mine automation interventions opportunities in various sub processes - Good experience in MS Excel, Power point and Word **Responsibility of / Expectations from the Role** **1** Author Automation Solution for SD and EUC Automation deals. Defense/support defense (including presentation and demo) of automation solution with customers **2** Position & defend TCS IT Ops Automation offerings with our internal stakeholders (Industry Vertical team, IT Operation Services Team) **3** Defence/support defence (including presentation and demo) of automation solution with customers Support Geo Sales & Solution Team with various customer meeting preparation **4** Collaborate with various offerings team with TCS to incorporate newer and up to date offerings & case studies in IT Operation Automation solution proposal 5 Support Geo Sales & Solution Team with various customer meeting preparation. **6** Develop & share reusable solution assets/frameworks with rest of the solution team **7** Liaise with Automation & AI & workplace automation solution product vendors for product solution collaterals and pricing **8** Train, coach and guide the generalist member of the team with latest and greatest of workplace automation platforms, Chat/Voice bot, contact centre product **9** Create & present POV on workplace automation solution, virtual agent & contact centre automation solution for wider organization and Industry consumption **10** Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution