Service Execution Engineer - (LV AC / DC / Servo Drives)

Job description

**Role & responsibilities** An experienced Service Engineer with strong technical expertise in Low Voltage (LV) AC & DC Drives, VFDs, and field service operations. The role involves commissioning, troubleshooting, preventive maintenance, and providing remote support for customers. This is a customer-facing role requiring excellent technical knowledge, communication skills, and willingness to travel. Experience Required: 7-10 years Education: Bachelors Degree in Electrical / Electronics Engineering Key Responsibilities - Handle field service and commissioning of LV AC / DC / Servo Drives. - Perform on site repair, testing, and troubleshooting of LV AC / DC / Servo Drives. - Carry out VFD programming, parameter settings, and basic application configuration. - Execute AMC services, including preventive and corrective maintenance of LV Drives. - Provide telephone/online technical support for customer service requests related to Drives. - Attend customer sites on short notice as needed to ensure minimal downtime. - Deliver professional service, maintain customer satisfaction, and manage service documentation. - Support customers during breakdowns, start ups, optimization, and performance improvement. - Identify and generate service sales leads during visits (AMC, spare parts, retrofit, digitalization opportunities). - Coordinate with sales and service teams for opportunity follow-ups. - Willing to travel 7080% of the time across Tamil Nadu & Kerala for service support. - Available for urgent customer requirements on short notice. Required Skills & Competencies - Strong technical knowledge of Low Voltage Drives LV AC / DC / Servo Drives. - Hands-on experience in commissioning, repair, and troubleshooting of LV AC / DC / Servo Drives. - Good understanding of industrial automation concepts. - Ability to read electrical schematics, wiring diagrams, and drive manuals. - Strong customer-handling skills with proactive communication. - Ability to work independently at customer sites. - Experience working with Siemens / ABB / Schneider / Rockwell Drives (or similar). - Exposure to retrofit projects and product migration support. - Basic understanding of automation systems (PLC/SCADA).