Service Lead

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. **Who You Are** The Service Lead – SAP is responsible for the operational governance, stability, and supportability of the SAP Basis and Infrastructure capability across the enterprise SAP landscape. The role provides governance over AMS operations, production support, operational readiness, and continuous service improvement while partnering closely with the Service Delivery Manager (SDM), Capability Teams, Infrastructure, Security & Compliance, Database, Network, Cloud Operations, and Business stakeholders. The Service Lead ensures that the SAP Basis and Infrastructure capability remains reliable, resilient, secure, and operationally ready to support business critical SAP services. - Govern the operational health of SAP Basis and Infrastructure services. - Ensure platform stability, availability, and operational readiness. - Monitor service performance and identify improvement opportunities. - Support production stability across all SAP landscapes. - Govern AMS vendor performance for SAP Basis services. - Review SLA adherence and operational KPIs. - Manage incident backlog and service quality. - Drive operational improvements with service partners. - Lead Basis and Infrastructure support during major incidents. - Coordinate restoration activities across technical teams. - Review Root Cause Analysis (RCA) and corrective actions. - Drive problem management and preventive measures. - Review operational impacts of Basis and Infrastructure changes. - Validate deployment, rollback, and recovery plans. - Support CAB reviews and production deployments. - Ensure operational readiness before Production releases. - Validate monitoring, alerting and documentation - Ensure support teams are prepared for Production support. - Review Knowledge Transfer completion. - Identify automation opportunities. - Improve operational processes. - Reduce recurring incidents. - Improve monitoring and observability. - Enhance operational maturity. **Your Role** - SAP Basis Administration - SAP Landscape Management - High Availability & Disaster Recovery - Performance & Capacity Management - Operating Systems (Linux/Unix/Windows) - HANA & Database Fundamentals - Cloud Platforms (Azure/AWS/GCP) - SAP Transport & Change Management - ITIL Foundation / Expert - Incident Management - Problem Management - Change Management - Service Level Management - Major Incident Management - 5+ years of SAP Basis experience. - 2+ years in SAP Service Management. - SAP Technology Certifications - ITIL Foundation or ITIL 4 Managing Professional - Microsoft Azure / AWS Certifications (preferred) **What we offer:** We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!