Service Level Manager- Immediate joiner for Bengaluru location

Job description

**Job Title:** Service Level Manager- Immediate joiner for Bengaluru location **City:** Ahmedabad **State/Province:** Gujarat **Posting Start Date:** 7/16/26 **Wipro Limited (NYSE:** WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Location- Bengaluru Experience- 7 to 10 years of experience Monitor and track SLAs, KPIs, OLAs, and service performance metrics for the CFS tower. Prepare daily, weekly, and monthly service performance reports . Identify SLA breaches, recurring misses, and performance trends. Coordinate with tower teams to validate data and explain service deviations. Support preparation of service review decks , governance packs, and operational reports. Ensure service targets are aligned with contractual commitments and operational capability. Highlight service risks, gaps, and opportunities for improvement Ensure knowledge articles are accurate, approved, categorized, searchable, and up to date . Coordinate with resolver groups and SMEs for article creation and review. Track knowledge usage, effectiveness, and content gaps. Promote knowledge reuse across teams to reduce dependency on individuals. Ensure adherence to SLM standards . Support internal governance reviews and audit readiness. Participate in service review meetings and document decisions/actions. Work with process owners to improve reporting accuracy and process maturity **Mandatory Skills:** ITIL Service Level Mgmt . **Experience:** 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.