Service Manager – ITSM Functions

Job description

**Role:** Service Manager – ITSM Functions **Location: Hyderabad** **Exp: 8-14 yrs** **Mode of interview** : Virtual **Must Have Skills:** - Strong hands‑on experience in **IT Service Management BAU operations** - Deep knowledge of **ITIL processes** with real‑world execution experience - Expertise in **ServiceNow ITSM modules** and operational reporting - Proven experience handling **Major Incidents and service outages** - Strong governance mindset with focus on **SLA adherence and risk reduction** Excellent stakeholder communication and leadership skills **Good to have:** - ITIL v4 Certification - ServiceNow ITSM Certification - Experience in BFSI or regulated enterprise environments Exposure to automation and process optimization