Service Now developer- Assist specialist

Job description

**Role & responsibilities** **Key Responsibilities** **ServiceNow Development** - Design, develop, configure, and customize ServiceNow applications and modules. - Develop workflows, Flow Designer solutions, UI Policies, Business Rules, Client Scripts, Script Includes, and Catalog Items. - Build and maintain custom applications using App Engine Studio. - Configure and support ITSM, ITOM, ITAM, HRSD, CSM, and employee workflows as required. - Develop and maintain Service Catalogs, Knowledge Management, and CMDB solutions. **Now Assist / Generative AI Capabilities** - Implement and optimize ServiceNow Now Assist features across ITSM, CSM, HRSD, and platform workflows. - Configure AI-powered incident summarization, case summarization, virtual agent responses, and knowledge generation. - Enable AI-assisted ticket resolution and agent productivity enhancements. - Configure and maintain Prompt Studio, AI Search, and Generative AI workflows. - Collaborate with business teams to identify AI use cases and drive adoption of Now Assist capabilities. - Monitor AI performance, accuracy, governance, and compliance requirements. **Integrations** **& Automation** - Develop integrations using REST, SOAP, IntegrationHub, MID Server, and APIs. - Implement automation solutions using Flow Designer, Orchestration, and IntegrationHub spokes. - Integrate ServiceNow with enterprise applications such as Azure, Microsoft 365, SAP, Salesforce, monitoring tools, and identity platforms. **Platform Governance & Best Practices** - Follow ServiceNow development standards and best practices. - Participate in instance upgrades, patching, testing, and release management activities. - Perform code reviews, troubleshooting, and performance optimization. - Document technical designs, configurations, and operational procedures. - Ensure security, compliance, and data governance standards are maintained. **Required Skills** **ServiceNow Platform** - Strong experience in ServiceNow development and administration. - Expertise in: - ITSM - Flow Designer - Service Catalog - CMDB - Knowledge Management - IntegrationHub - App Engine Studio - Virtual Agent - Performance Analytics **AI / Now Assist** - Hands-on experience with ServiceNow Now Assist. - Knowledge of: - Generative AI capabilities within ServiceNow - Prompt Engineering - Prompt Studio - AI Search - AI-powered Knowledge Creation - Agent Assist and Case Summarization - Responsible AI and governance practices **Technical Skills** - JavaScript - HTML/CSS - REST/SOAP APIs - JSON/XML - Web Services Integration - SSO, OAuth, SAML