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Job description

**Key** **Responsibilities:** - Design, develop, and implement ServiceNow IRM/GRC solutions aligned with business requirements. - Configure and customize ServiceNow GRC modules including Risk Management, Policy & Compliance, Audit Management, Issue Management, and Vendor Risk Management (VRM). - Collaborate with stakeholders to gather and analyze requirements and translate them into technical solutions. - Develop and maintain ServiceNow applications, workflows, forms, dashboards, and reports. - Configure risk assessments, risk scoring models, controls, and remediation processes. - Implement integrations between ServiceNow and enterprise applications using REST, SOAP, and MID Server. - Participate in the complete software development lifecycle, including design, development, testing, deployment, and maintenance. - Support platform upgrades, patching, release management, and testing activities. - Provide technical guidance to developers and end users while ensuring adherence to ServiceNow best practices. **Technical** **Expertise:** - Strong hands-on experience with ServiceNow platform development, including JavaScript, Glide APIs, Jelly, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, and Flow Designer. - Practical experience with IRM/GRC modules including Risk, Policy & Compliance, Audit, Issue Management, and Vendor Risk Management. - Experience configuring data models, assessments, workflows, risk calculations, and process automation. - Hands-on experience with REST/SOAP integrations, Import Sets, Transform Maps, MID Server, and external system integrations. - Experience with reporting, dashboards, risk heat maps, Performance Analytics, ATF testing, and security/compliance best practices. - Good experience with UI Builder and Workspace configurations. **Required** **Qualifications** **&** **Experience:** - 5+ years of ServiceNow development experience. - 3+ years of hands-on experience in ServiceNow IRM/GRC modules. - Experience with ServiceNow Studio and Flow Designer. - Strong understanding of ServiceNow IRM/GRC architecture and data models. - Experience handling platform patching and upgrades, including IRM/GRC release enhancements. - Strong analytical, troubleshooting, and problem-solving abilities. - Excellent communication and stakeholder management skills. **Certifications** **(Preferred):** - CSA – Certified System Administrator - CAD – Certified Application Developer - CIS – ITSM - CIS – Risk & Compliance (R&C) **Education:** Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.