Service Process Manager_EUC Asset Manager _FJ12

Job description

Job Description Service Process Manager\\_EUC Asset Manager \\_FJ12 Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune Location Flexibility: Multiple Locations in Country Req Id: 9080 Posting Start Date: 6/26/26 At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. **Role: EUC Asset Manager** **Key Responsibilities** **Asset Lifecycle Management** - Own the full lifecycle of EUC assets (laptops, desktops, mobile devices, monitors, peripherals) from procurement through deployment, refresh, redeployment, and disposal - Maintain accurate asset inventories, ensuring alignment between physical, logical, and financial records - Define and enforce asset standards, refresh cycles, and disposition processes **Billing & Financial Accountability** - Ensure **accurate client billing** for all EUC assets and related services - Reconcile asset inventories against billing systems and contracts on a recurring basis - Identify and resolve discrepancies, overbilling/underbilling risks, and leakage - Partner with finance teams on chargeback/showback models **Tooling & Data Management** - Administer and optimize asset management platforms such as Flexera Snow Software - Leverage Microsoft Azure for asset tracking, integrations, or reporting where applicable - Build advanced reporting and reconciliation models using Microsoft Excel (pivot tables, macros, data models) - Ensure data integrity across CMDB, asset repositories, and financial systems **Governance & Compliance** - Establish and maintain asset management policies, procedures, and controls - Ensure compliance with licensing, contractual, and regulatory requirements - Support internal/external audits with accurate documentation and reporting **Vendor & Stakeholder Management** - Work with vendors and procurement teams to track orders, warranties, and contracts - Collaborate with service desk, field services, and desktop engineering teams to maintain accurate asset states - Act as the primary point of contact for asset-related escalations and reporting **Continuous Improvement** - Identify opportunities to automate asset tracking, reconciliation, and reporting - Drive process improvements to reduce asset loss, improve utilization, and increase billing accuracy - Implement best practices aligned with IT asset management frameworks **Required Qualifications** - Proven experience managing EUC assets in an enterprise or managed services environment - Hands-on expertise with: - - Microsoft Excel (advanced level required) - Asset Billing and Reporting - Strong understanding of asset lifecycle management and ITAM principles - Demonstrated experience owning **billing reconciliation and financial accuracy** - Strong analytical and problem-solving skills with high attention to detail **Preferred Qualifications** - Experience in managed services or outsourced IT environments - Familiarity with CMDB and ITSM tools (e.g., ServiceNow) - Knowledge of software licensing and hardware asset compliance - Experience with automation or scripting (PowerShell, Python) - Flexera Snow Software - Service Now - Microsoft Azure **Success Measures** - 100% alignment between asset inventory and billing - Reduction in billing discrepancies and financial leakage - Accurate, audit-ready asset records - Improved asset utilization and lifecycle efficiency **Working Style** This role requires a detail-oriented, process-driven professional who is comfortable challenging inconsistencies, working with large datasets, and collaborating across technical and financial teams. Relocation Supported: No Visa Sponsorship Approved: No At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.