Service Reliability Engineer 3

Job description

**Job Title** Service Reliability Engineer 3 Summary of the role As a Service Reliability Engineer 3, you'll help improve the reliability, performance, and operational excellence of customer-facing digital channels running on Microsoft Azure. You'll work with engineering, security, and operations teams to define reliability goals, improve observability, support incident response, and help ensure reliable customer experiences across web and mobile platforms. In This Role You'll / Your Main Responsibilities - Define and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets for critical customer journeys while supporting reliability governance. - Develop end-to-end observability using Application Performance Monitoring (APM) tools, log analytics, distributed tracing, real-user monitoring, dashboards, alerts, and synthetic monitoring. - Coordinate incident management activities, including response coordination, communications, post-incident reviews, and actions to reduce Mean Time to Recovery (MTTR). - Improve reliability through automation, self-healing capabilities, capacity planning, disaster recovery, multi-region resiliency, and operational readiness reviews for new services and releases. - Collaborate with application, platform, and security teams to improve customer experience, operational efficiency, and service reliability across Azure-based solutions. About the Ideal Candidate - Bachelor's degree, Master's degree, equivalent practical experience, or related qualification in Computer Science, Engineering, or a related field. - Experience in Site Reliability Engineering (SRE), production engineering, or backend engineering supporting large-scale digital products and services. - Experience with Microsoft Azure services, including Azure Kubernetes Service (AKS), App Service, Functions, API Management, Front Door, Service Bus, Cosmos DB, Azure SQL, and event-streaming technologies. - Experience using observability and monitoring platforms such as Azure Monitor, Log Analytics (KQL), Grafana, OpenTelemetry, distributed tracing, and real-user monitoring solutions. - Experience with incident management, automation, Kubernetes, scripting or programming (Python, Go, C#, Bash, or PowerShell), and modern deployment practices including Continuous Integration and Continuous Delivery (CI/CD). ## **What We Can Offer You** - 🎯 A meaningful mission – Shape the future of secure digital solutions with purpose-driven work. - 🌍 A global environment – Collaborate with colleagues and customers worldwide. - 🎓 Continuous learning – Access on-the-job training and formal learning opportunities. - 🤝 A welcoming culture – We value diversity, equity, and inclusion in everything we do. - 💰 Transparent rewards – Competitive salary, bonus, and comprehensive benefits. - 🌟 Flexible working – Choose how and where you work best. **Diversity & Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. **Be aware of recruitment scams** Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.