ServiceNow AI Developer

Job description

Job Title: ServiceNow AI Developer / Technical Lead (Senior Consultant & Manager Level) **Location:** Delhi NCR, Kolkata, Hyderabad, Bangalore, Pune, Chennai, Coimbatore, Chennai, Kochi, Trivandrum (Hybrid) **Experience Levels:** - **Senior Consultant:** 4 7 Years - **Manager / Lead:** 10+ Years **Industry:** Global Professional Services / Tier 1 Management Consulting **About the Role** We are seeking high-caliber **ServiceNow Developers & Architects** with hands-on expertise in **ServiceNow AI capabilities** to join our client's Global Technology & Innovation Practice. In this role, you will lead or participate in designing, developing, and deploying enterprise-grade ServiceNow solutions augmented by state-of-the-art AI engines specifically **Now Assist**, **Predictive Intelligence**, and **Agentic AI** frameworks. You will transform complex business workflows (across Tax, Finance, ITSM, and Custom Apps) into intelligent, automated digital experiences. **Key Responsibilities** **For Senior Consultant (4 7 Years):** - **ServiceNow AI Implementation:** Hands-on development, configuration, and fine-tuning of ServiceNow AI capabilities, including **Now Assist** (Generative AI features), **Predictive Intelligence** (classification/similarity models), and custom AI workflow integrations. - **Agentic & Automated Workflows:** Design and implement intelligent agents and autonomous workflow triggers within ServiceNow to automate end-to-end operational tasks. - **Core Platform Development:** Build robust custom applications using ServiceNow Studio, Service Portal (Widgets, AngularJS, HTML/CSS), Flow Designer, Business Rules, Script Includes, and Client/Server Scripts. - **Integrations:** Build and manage enterprise integrations using Scripted REST APIs, SOAP, IntegrationHub, and mid-server configurations with external AI/LLM models or enterprise databases. - **Instance Management:** Handle SDLC release processes, platform upgrades, patch management, and environment maintenance across Dev, Test, and Prod instances. **For Manager Level (10+ Years):** - **Technical Architecture & Strategy:** Define the strategic roadmap for enterprise ServiceNow AI deployments, including architecture, platform scalability, and AI governance. - **AI Solutioning:** Architect solutions leveraging **Agentic AI**, **Now Assist**, and custom predictive/generative AI pipelines integrated into complex global business processes. - **Team Leadership & Delivery:** Lead cross-functional agile teams of ServiceNow developers and technical leads; drive project estimation, delivery timelines, and technical quality standards. - **Client Engagement:** Act as a primary technical advisor to senior business stakeholders, translating business/domain requirements (Finance, Tax, Operations) into scalable ServiceNow AI solutions. **Key Qualifications & Skills Required** **Must-Have AI & Automation Experience:** - **ServiceNow AI Stack:** Proven experience implementing **Now Assist** (Generative AI), **Predictive Intelligence** (Machine Learning/Classification), and **Agentic AI** (autonomous agents/workflows). - **AI/LLM Integration:** Experience integrating ServiceNow with third-party LLMs, GenAI models, or external cognitive services via APIs. **Must-Have ServiceNow Development Skills:** - **Core Modules:** Deep expertise in ITSM, Custom Application Development (Scoped Apps), CSM, and Service Portal. - **Scripting & Development:** Advanced proficiency in JavaScript, Angular JS, HTML/CSS, Business Rules, Client Scripts, UI Actions, and Script Includes. - **Integrations:** Hands-on experience with REST/SOAP APIs, Web Services, and IntegrationHub. - **Upgrades & Instance Management:** Proven track record in ServiceNow version upgrades, instance clones, and code deployment strategies. **Certifications (Highly Preferred):** - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified System Administrator (CSA) - ServiceNow Implementation Specialist (CIS) in ITSM, CSM, or Generative AI / Now Assist Micro-Certifications. **What We Offer** - Work with high-impact, global enterprise client accounts on cutting-edge GenAI/Agentic AI projects. - Industry-leading compensation and comprehensive benefits package. - Accelerated career trajectory with structured technical and leadership growth pathways. - Continuous learning programs and sponsorship for advanced ServiceNow & AI certifications.