Servicenow Architect

Job description

Job Description for Service Now Architect We are seeking an experienced and innovative ServiceNow Architect to lead the design, development, and governance of the ServiceNow platform across the enterprise initiatives. The role involves working closely with business stakeholders, developers, and IT operations teams to ensure alignment of the ServiceNow roadmap with enterprise goals, while maintaining high standards of performance, scalability, and reliability. Key Responsibilities - Platform Architecture & Governance - Define and maintain the ServiceNow architecture, ensuring alignment with enterprise IT strategy and best practices - Design scalable, high-performing ServiceNow solutions across modules (ITSM, ITOM, CMDB, HRSD, CSM, SecOps, GRC, etc) - Establish and enforce platform design standards, development guidelines, and governance controls. - Solution Design & Delivery - Translate business requirements into functional and technical architecture using ServiceNow capabilities - Lead end-to-end implementation of workflows, integrations, and automation using Flow Designer, IntegrationHub, and custom development - Guide module implementations, customizations, and enhancements - Stakeholder Management - Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements - Present architecture decisions and roadmaps to executives and stakeholders - Serve as SME on the ServiceNow Platform - Performance, Security & Compliance - Ensure platform health, performance tuning, security design, and adherence to compliance standards. - Conduct periodic platform audits and participate in risk assessments and disaster recovery planning - Mentorship & Leadership - Provide technical leadership and mentorship to ServiceNow developers and administrators - Contribute to hiring, onboarding, and training of ServiceNow team members. Required skills & Experience - 10-14 years of IT experience, with 6+ years in ServiceNow architecture and platform ownership - Deep expertise in core ServiceNow modules: ITSM, ITOM, CMDB, Discovery, Orchestration, GRC and optionally HRSD, CSM, SecOps - Experience with integrations (REST/SOAP APIs, MID Server, IntegrationHub) - Strong understanding of data modeling, scripted APIs, business rules, flow designer, and performance analytics - Experience implementing ServiceNow best practices for security, scaling, and upgrade readiness - Knowledge of Agile/Scrum delivery methodology - Excellent communication, presentation, and stakeholder management skills - ServiceNow Certified: System Administrator, Implementation specialist, Certified Application developer, Certified Technical Architect Preferred Qualifications - Experience in a global enterprise environment - Familiarity with ITIL, COBIT, or other IT service framework - Hands-on with DevOps and CI/CD pipelines related to ServiceNow - Background in scripting languages (JavaScript primarily) - Experience with ServiceNow Store Apps and App Engine Studio - Strategic thinking and problem-solving aptitude - Strong leadership and collaboration capabilities - Ability to thrive in a fast-paced, dynamic environment