ServiceNow Architect (Pan India - Multiple Modules)

Job description

**ServiceNow Architect – Enterprise Platforms (Multi-Module)** **10–18+ Years (7+ Years in ServiceNow Architecture & Solution Design)** Pan India Requirement. This role requires deep expertise across the ServiceNow ecosystem, including **ITSM, ITOM, ITAM, HRSD, CSM, IRM/GRC, SecOps, Service Portal, Employee Center, IntegrationHub, App Engine, and AI-driven capabilities** . Key Responsibilities Enterprise Architecture & Strategy - Define and own the ServiceNow platform architecture and roadmap. - Translate business requirements into scalable ServiceNow solutions. - Develop enterprise architecture standards, governance frameworks, and best practices. - Lead platform modernization and digital transformation initiatives. - Provide strategic recommendations to maximize platform adoption and business value. Solution Architecture & Design - Design end-to-end ServiceNow solutions across multiple modules. - Create high-level and low-level solution architecture documents. - Ensure architectural alignment with enterprise technology standards. - Conduct design reviews and architecture governance sessions. - Provide technical leadership throughout project lifecycles. ITSM Architecture - Architect solutions for Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. - Drive ITIL-aligned service management transformations. - Optimize workflows and service delivery processes. ITOM & CMDB Architecture - Define architecture for CMDB, Discovery, Service Mapping, Event Management, and Operational Intelligence. - Establish CMDB governance and data quality frameworks. - Design service-aware infrastructure and operational visibility solutions. - Lead cloud and hybrid infrastructure integrations. ITAM Architecture - Design Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) solutions. - Create asset lifecycle governance frameworks. - Enable software compliance, optimization, and cost-management strategies. HRSD Architecture - Architect HR service delivery and employee experience solutions. - Design employee lifecycle event frameworks. - Enable automation across HR operations and employee services. Customer Service Management (CSM) - Design customer engagement and case management solutions. - Implement omnichannel customer experiences. - Architect integrations between ServiceNow and CRM platforms. GRC / IRM / SecOps Architecture - Design enterprise governance, risk, compliance, and security operations solutions. - Implement policy, risk, control, audit, and compliance frameworks. - Architect SecOps, Vulnerability Response, and Security Incident Response capabilities. Platform Governance & Best Practices - Establish ServiceNow CoE (Center of Excellence) standards. - Define development, release, and environment management processes. - Ensure platform compliance with security and regulatory standards. - Conduct code quality, architecture, and security reviews. Integrations & Automation - Architect integrations using REST, SOAP, IntegrationHub, MID Server, and APIs. - Design integration frameworks with enterprise applications including: - Microsoft 365 - Azure - AWS - SAP - Salesforce - Workday - Jira - Monitoring & Security Tools - Lead automation initiatives leveraging Flow Designer and App Engine. AI & Innovation - Drive adoption of ServiceNow AI capabilities including: - Now Assist - Predictive Intelligence - AI Search - Virtual Agent - Identify opportunities for automation and generative AI implementation. - Develop innovation roadmaps to enhance user experience and operational efficiency. Required Technical Expertise ServiceNow Platform - ServiceNow Architecture & Platform Governance - App Engine Studio - Platform Security - Scoped Applications - Service Portal - Employee Center - Flow Designer - IntegrationHub - Performance Analytics - DevOps & CI/CD Core Modules - ITSM - ITOM - ITAM (HAM & SAM) - HRSD - CSM - IRM/GRC - SecOps - SPM/PPM Integration Technologies - REST APIs - SOAP Web Services - OAuth 2.0 - Middleware Platforms - JSON/XML - Webhooks - MID Servers Technical Skills - JavaScript - ServiceNow Glide APIs - HTML/CSS - AngularJS - Data Modeling - CMDB Architecture - Cloud Architecture Leadership Responsibilities - Act as the primary architectural authority for ServiceNow initiatives. - Mentor ServiceNow developers, administrators, consultants, and technical leads. - Collaborate with enterprise architects, infrastructure teams, security teams, and business stakeholders. - Lead technical workshops, architecture reviews, and solution demonstrations. - Guide implementation teams on best practices and platform optimization. Required Qualifications - Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline. - 10+ years of overall IT experience. - 7+ years of ServiceNow architecture and implementation experience. - Proven experience delivering enterprise-scale ServiceNow transformations. - Strong understanding of ITIL, Agile, DevOps, and enterprise architecture frameworks. - Excellent communication, stakeholder management, and consulting abilities. Preferred Certifications ✅ ServiceNow Certified Technical Architect (CTA) – Highly Preferred ✅ ServiceNow Certified Master Architect (CMA) – Preferred ✅ ServiceNow Certified System Administrator (CSA) ✅ ServiceNow Certified Application Developer (CAD) ✅ CIS – ITSM ✅ CIS – ITOM ✅ CIS – ITAM ✅ CIS – HRSD ✅ CIS – CSM ✅ CIS – IRM/GRC ✅ CIS – SecOps ✅ TOGAF Certification (Preferred) ✅ ITIL v4 Foundation/Managing Professional ✅ Azure/AWS Cloud Certifications Nice-to-Have Skills - ServiceNow CoE Establishment - Enterprise Platform Governance - AI & GenAI Strategy - Multi-Cloud Architecture - Enterprise Integration Design - Service Graph Connectors - Observability & AIOps - DevSecOps - Large Scale Digital Transformation Programs Key Competencies 🌟 Strategic Thinking 🌟 Enterprise Solution Design 🌟 Stakeholder Manage