Servicenow Architect

Job description

**Key Responsibilities** - Design endtoend ServiceNow architecture aligned with business and IT strategies - Lead architecture for ITSM, ITOM, IRM/GRC, HRSD, CSM, SecOps, and custom applications - Define platform standards, best practices, and governance models - Provide technical leadership for ServiceNow implementations, upgrades, and integrations - Collaborate with business stakeholders, product owners, and developers to translate requirements into technical solutions - Review and approve technical designs, configurations, and custom developments - Ensure platform scalability, performance, security, and compliance - Guide and mentor ServiceNow developers and administrators - Handle integration architecture using REST, SOAP, MID Servers, LDAP, SSO, and thirdparty systems - Support release management, CI/CD pipelines, and instance strategy (Dev/Test/Prod) - Drive continuous improvement and platform optimization **Technical Skills & Expertise** - Strong experience in **ServiceNow platform architecture** - Handson knowledge of: - ITSM (Incident, Problem, Change, Request) - ITOM (Discovery, Service Mapping, Event Mgmt) - CMDB architecture & CSDM - Scripting: JavaScript, Glide APIs, UI Policies, Business Rules - Integrations: REST, SOAP, JSON, MID Servers - Security: ACLs, roles, data protection, compliance frameworks - Performance tuning and upgrade strategy - Experience with ServiceNow App Engine & scoped applications is a plus **Certifications (Preferred)** - ServiceNow Certified System Administrator (CSA) Mandatory - ServiceNow Certified Implementation Specialist (one or more modules) - ServiceNow Certified Technical Architect (CTA) Highly desirable