ServiceNow Developer (CAD, CSA, CSM)

Job description

Role: ServiceNow Developer (CAD, CSA, CSM) Location: Pune/Hyderabad Exp- 6 to 12 years Apply only if you have relevant experince. **Must-Have\\*\\*** - ServiceNow end user and customer communication - ServiceNow end user and customer training - Working with the process team to drive out requirements - Working within the Engineering team to articulate technical challenges and opportunities - Participating and contributing to workshops offering best possible solutions - Specific ITSM or ITIL experience and exposure - A strong background as a Business Analyst - A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients - A willingness to travel to other locations particularly Birmingham - The ability to show evidence that you can work with clients, distill requirements, work in partnership with client‘s and engineers to deliver solutions, document and drive signoff **Good-to-Have(Ideally should not be more than 3-5)** - Support analysis of business processes and provide innovative and scalable solutions to increase operational maturity for client - Follow-up on outstanding client needs and provide timely status reports to Project Manager and Process Consultant on engagement - Builds positive relationships with external clients by providing excellent service/support and consistent communication as appropriate - Performs accurate internal operational tasks such as time tracking, expense reporting and knowledge sharing - Analysing and documenting requirements for particular ITIL processes and maping them to the Service Now tool **Responsibility of / Expectations from the Role** - Experience in developing Manual and automation test scripts with CYARA. - Hands-on experience in CYARA and should have extensive experience in using Data driven, Cruncher/Cruncher Lite, Tags and running campaigns. - Hands-on experience in preparing quality test cases. - Experience in Automated IVR Functional Testing. - Engineer familiar with all aspects of testing and tooling - mobile testing experience. - Test Plan Creation and Management. - Design and develop automated UI tests. - Write test frameworks for API and mobile app performance. Additionally, they provide qualitative and quantitative feedback to the Engineering, Creative, and other teams throughout feature development. - Experience providing QA for mobile, web, and back-end services. - Should be capable of writing and executing manual tests for mobile apps. - Good understanding of APIs. - Significant experience with agile development methodologies and tooling etc. Eg: Scrum, Jira & Confluence.