ServiceNow Developer (ITOM, CMDB)

Job description

**TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.** **What we are looking for** **Role: ServiceNow Developer (ITOM, CMDB)** **Experience Range: 5 to 12 Years** **Location: Bangalore, Chennai, Hyderabad** **Must Have:** - Design, develop, and maintain custom Service Catalog items, including complex forms, variables, and UI policies. - Implement automation and scripting to enhance the user experience and ensure seamless end-user interactions. - Develop approval workflows and catalog item workflows for service requests. - Work closely with business stakeholders to understand requirements and deliver tailored service catalog solutions. - Design and configure Event Management to process, manage, and correlate events from various sources. - Develop rules to categorize, prioritize, and trigger appropriate actions based on incoming events. - Implement event monitoring and alerting capabilities to ensure proactive incident management. - Integrate third-party monitoring tools with ServiceNow Event Management as required. - Implement and maintain the Configuration Management Database (CMDB), ensuring proper mapping and relationships between Configuration Items (CIs). - Design and implement processes for effective CI lifecycle management, including discovery, monitoring, and updates. - Develop and maintain reports and dashboards to monitor CMDB health and compliance. - Work with stakeholders to ensure CMDB data accuracy and completeness. - Develop and manage complex workflows using ServiceNow Workflow Editor. - Design and configure Flow Designer flows to automate tasks, approvals, and integrations. - Collaborate with cross-functional teams to automate business processes and ensure efficient workflow execution. - Troubleshoot and resolve issues with existing workflows and flows. **Good to Have:** - Write and maintain custom scripts (Business Rules, Script Includes, UI Scripts, etc.) to meet business requirements. - Leverage ServiceNow best practices for security, performance, and scalability. - Integrate ServiceNow with third-party applications using REST, SOAP, and other integration technologies. - Collaborate with functional teams to gather requirements and ensure that technical solutions align with business objectives. - Troubleshoot and resolve ServiceNow-related issues across various modules and environments. - ServiceNow Certified System Administrator (CSA) is required. - ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in relevant modules is highly preferred. - Advanced proficiency in **Service Catalog** development, including creating and customizing catalog items, workflows, and approvals. - Expertise in **Event Management**, including event correlation, alerting, and integrating with monitoring systems. - Strong experience with **Flow Designer** for process automation. - Deep understanding of **Configuration Management** and CMDB best practices. - Proficient in developing custom **Workflows** and **Flow Designer Flows** to automate business processes. - Knowledge of ServiceNow **Performance Analytics** and reporting capabilities. - Familiarity with Agile methodologies and working in Agile teams. **Essential:** - ServiceNow Certified System Administrator (CSA) is required. - ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in relevant modules is highly preferred. - Advanced proficiency in **Service Catalog** development, including creating and customizing catalog items, workflows, and approvals. - Expertise in **Event Management**, including event correlation, alerting, and integrating with monitoring systems. - Strong experience with **Flow Designer** for process automation. - Deep understanding of **Configuration Management** and CMDB best practices. - Proficient in developing custom **Workflows** and **Flow Designer Flows** to automate business processes. - Knowledge of ServiceNow **Performance Analytics** and reporting capabilities. - Familiarity with Agile methodologies and working in Agile teams. **Minimum Qualification:** - 15 years of full-time education - Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)