ServiceNow Developer (PAN India - All Modules)

Job description

**ServiceNow Developer – Multi-Module** **Exp : 4–10 Years. Pan India** Key Responsibilities Platform Development - Design, develop, and maintain ServiceNow applications and modules. - Configure and customize forms, workflows, UI policies, business rules, client scripts, script includes, and ACLs. - Develop scoped applications using ServiceNow App Engine. - Implement platform best practices and coding standards. IT Service Management (ITSM) - Configure and support Incident, Problem, Change, Request, Knowledge, and Service Catalog modules. - Develop catalog items, record producers, workflows, and approval processes. - Enhance service management processes through automation and optimization. IT Operations Management (ITOM) - Work with Discovery, Service Mapping, Event Management, and CMDB. - Configure MID Servers and troubleshoot discovery issues. - Maintain CMDB health, data models, and reconciliation rules. IT Asset Management (ITAM) - Implement and support Hardware Asset Management (HAM) and Software Asset Management (SAM). - Configure lifecycle workflows, software normalization, and license compliance processes. - Integrate asset data from multiple enterprise sources. Human Resources Service Delivery (HRSD) - Develop HR workflows, employee service centers, and lifecycle events. - Configure HR case management and knowledge management solutions. - Automate employee onboarding, offboarding, and transfer processes. Customer Service Management (CSM) - Configure customer service processes and case management solutions. - Develop integrations with customer-facing systems. - Implement self-service capabilities and customer portals. Governance, Risk & Compliance (GRC/IRM) - Configure policy, risk, control, and compliance management processes. - Develop workflows for audits, assessments, and remediation activities. - Generate compliance and risk dashboards and reports. Service Portal & Employee Center - Develop and customize widgets, pages, themes, and portal components. - Improve user experience through responsive and intuitive portal designs. - Support Employee Center and self-service solutions. Integration & Automation - Develop integrations using REST, SOAP, GraphQL, JDBC, and IntegrationHub. - Configure Flow Designer, Workflows, and Orchestration solutions. - Integrate ServiceNow with third-party applications such as Azure, Microsoft 365, SAP, Salesforce, Workday, Jira, and monitoring tools. Reporting & Analytics - Develop dashboards, reports, Performance Analytics indicators, and KPIs. - Create executive-level reporting and operational metrics. - Support business decision-making through data insights. Required Technical Skills Core ServiceNow - ServiceNow Administration & Development - Business Rules - Client Scripts - UI Policies - UI Actions - Script Includes - ACLs - Flow Designer - Workflow Editor - Service Catalog - Service Portal - App Engine Studio - Studio IDE - Update Sets ServiceNow Modules - ITSM - ITOM (Discovery, CMDB, Event Management, Service Mapping) - ITAM (HAM & SAM Pro) - HRSD - CSM - GRC / Integrated Risk Management (IRM) - SPM/PPM (Preferred) - SecOps (Preferred) Integration Technologies - REST APIs - SOAP Web Services - IntegrationHub - MID Server - OAuth 2.0 - JSON - XML - Webhooks Programming Skills - JavaScript - Glide API - HTML - CSS - AngularJS (Service Portal) - Jelly (Preferred) Databases & Reporting - CMDB - Performance Analytics - Custom Reporting - Dashboard Development Required Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. - 4+ years of hands-on ServiceNow development experience. - Proven experience working across multiple ServiceNow modules. - Strong understanding of ServiceNow platform architecture and best practices. - Experience in Agile/Scrum delivery environments. - Excellent communication and stakeholder management skills. Preferred Certifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - CIS – ITSM - CIS – ITOM - CIS – ITAM - CIS – HRSD - CIS – CSM - CIS – IRM/GRC - ServiceNow Certified Implementation Specialist certifications (preferred) Nice-to-Have Skills - AI Search and Virtual Agent - Now Assist / Generative AI - Employee Center Pro - DevOps Integration - CI/CD Pipeline implementation - Cloud platforms (Azure, AWS, GCP) - SecOps and Vulnerability Response - Predictive Intelligence Key Competencies - Problem-solving and analytical thinking - Solution design and architecture understanding - Stakeholder engagement - Cross-functional collaboration - Process automation mindset - Ability to work independently and in global teams Keywords **ServiceNow Developer, ITSM, ITOM, ITAM, HRSD, CSM, GRC, IRM, Service Portal, Employee Center, CMDB, Discovery, Event Management, HAM, SAM, Flow Designer, IntegrationHub, JavaScript, REST API, App Engine, Virtual Agent, Now Assist, Service Mapping, Performance Analytics** .