Servicenow Developer

Job description

**Role & responsibilities** **ServiceNow Developer GRC / HRSD / ITSM** **Job Summary:** We are seeking a highly skilled **ServiceNow Developer** with hands-on expertise in **Governance, Risk & Compliance (GRC)** and **Human Resources Service Delivery (HRSD)**. The ideal candidate will have a solid foundation in **ITSM modules** but will be preferred if they have deep experience in **GRC and HRSD implementations**, customizations, and integrations. **Key Responsibilities:** - **ServiceNow Development & Customization** - Develop and maintain custom **scripts**, **business rules**, **script includes**, **UI actions**, and **client scripts**. - Create and manage **new incidents via scripts** and **query existing records** effectively. - Implement enhancements and new functionalities across **ITSM, GRC, and HRSD** modules. - **Integration** - Design and implement **REST API integrations** with external systems. - Work with **OAuth 2.0** authentication (preferred) and **Basic Authentication** where required. - Troubleshoot and optimize integrations for reliability and security. - **Module Expertise** - Work across multiple **ITSM modules** – Incident, Problem, Change, Knowledge, Service Request, CMDB, and Service Portal/Employee Center. - Build and configure **GRC applications** such as **IRM** (Integrated Risk Management) and **TPRM** (Third-Party Risk Management). - Design and configure **HRSD modules** for improved employee experience. - **GRC / IRM Enhancements** - Create and modify **email notifications** with custom **content page design**. - Implement enhancements in **Due Diligence Requests**, **Third-Party Risk Management**, and **IRM** workflows. - Utilize **HTML/CSS** for UI and content customization. - **Configuration & Governance** - Develop new **Business Rules** and **Script Includes** based on business requirements. - Justify custom development over OOTB (Out-of-the-Box) functionality through proper documentation and reasoning. - Collaborate with cross-functional teams to align solutions with organizational standards and best practices. **Mandatory Skills:** - **GRC (Governance, Risk, and Compliance):** - Due Diligence Request workflows - Third-Party Risk Management (TPRM) - Integrated Risk Management (IRM) - Custom Email Notifications & Content Page Design - HTML / CSS for UI customization - **HRSD (Human Resources Service Delivery):** - HR Case Management - Employee Center / Service Portal configuration - HR Catalog & Lifecycle events - **ITSM (IT Service Management):** - Strong understanding of Incident, Problem, Change, Knowledge, Request, and CMDB modules - Ability to script for Incident creation/query - Service Portal customization - **Integration:** - REST API integration with **OAuth 2.0** (preferred) and **Basic Authentication** **Preferred Qualifications:** - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist (CIS) – **GRC**, **HRSD**, or **ITSM** - 4–8 years of hands-on ServiceNow development experience - Strong analytical and problem-solving skills - Excellent communication and documentation abilities