ServiceNow Development Lead

Job description

**Key Responsibilities** - Lead and mentor a team of ServiceNow developers, enforcing best practices in development, configuration, and integrations. - Define and execute the ServiceNow development strategy aligned with organizational goals. - Design, develop, and deploy ServiceNow applications, workflows, service catalogs, and integrations. - Provide technical leadership across modules such as ITSM, ITOM, HRSD, SecOps, and custom applications. - Drive platform governance including coding standards, security controls, and design frameworks. - Collaborate with business stakeholders to gather requirements and translate them into scalable solutions. - Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server. - Implement automation and advanced workflows leveraging ServiceNow best practices and emerging capabilities (AI/ML). - Ensure alignment with ITIL processes, compliance standards, and enterprise security policies. - Support platform operations including upgrades, patching, performance optimization, and stability. - Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management. ServiceNow Development Lead **Required Skills & Qualifications** Technical Expertise - Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS - Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or SecOps - Good understanding of CMDB, ITOM, CSM, and custom application development - Proven experience in ServiceNow architecture design and enterprise integrations - Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies