Servicenow FSM Functional Consultant

Job description

**Role : ServiceNow FSM Techno Functional Consultant** YOE : 4 to 9 Location : kolkata/Hyderabad **JD for** **Roles & Responsibilities:** - Translate business requirements related to field service operations (work orders, dispatching, scheduling, asset management, mobile workforce) needs into ServiceNow FSM functional designs and configurations - Conduct workshops, process mapping, and solution walkthroughs - Act as a trusted advisor on ServiceNow FSM capabilities and best practices - Collaborate with technical consultants/developers for integrations and custom development - Create functional documentation: solution design, configuration workbooks and user guides **Skills:** - Strong hands-on experience with ServiceNow Field Service Management - Strong knowledge on below ServiceNow FSM modules including - - Work Orders & Tasks - Dispatch Console - Scheduling & Assignment - Mobile Agent / Field Service Mobile App - Asset, Location, and Inventory Management - Define workflows, business rules, UI policies, and form layouts - Configure SLAs, notifications, and reporting dashboards - Strong understanding of FSM data model, workflows, and dispatching concepts