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Key Responsibilities Functional Responsibilities - Lead ServiceNow GRC/IRM implementation, enhancement, and support projects. - Gather and analyze business requirements related to Governance, Risk, and Compliance. - Configure and customize ServiceNow GRC modules to meet business needs. - Design and implement risk and compliance management frameworks. - Conduct workshops with business stakeholders and compliance teams. - Define risk assessment processes, controls, and compliance requirements. - Support audit planning, execution, and remediation activities. ServiceNow GRC Modules Hands-on experience with one or more of the following modules: - Policy and Compliance Management - Risk Management - Audit Management - Vendor Risk Management (VRM) - Third-Party Risk Management (TPRM) - Business Continuity Management (BCM) - Operational Resilience Management - Privacy Management - Regulatory Change Management Technical Responsibilities - Configure workflows, business rules, UI policies, client scripts, and notifications. - Develop and maintain ServiceNow GRC dashboards and reports. - Create and maintain ACLs, catalog items, forms, and workflows. - Perform integrations using: - REST APIs - SOAP APIs - MID Server - IntegrationHub - Support data migration and transformation activities. - Collaborate with ServiceNow platform teams for enhancements and upgrades. Project Responsibilities - Participate in end-to-end implementation projects. - Prepare requirement documents, solution designs, and implementation plans. - Execute SIT, UAT, and production deployments. - Provide post-implementation support and troubleshooting. - Work closely with client stakeholders, business users, and leadership teams. Mandatory Skills - 5 to 13 years of overall IT experience. - 3+ years of ServiceNow GRC/IRM experience. - Strong experience in: - Risk Management - Compliance Management - Audit Management - Policy Management - Hands-on ServiceNow platform configuration experience. - Experience with workflows, Flow Designer, and IntegrationHub. - Knowledge of governance and compliance frameworks: - ISO 27001 - NIST - SOX - COBIT - GDPR - PCI-DSS - Strong understanding of IT Risk and Cybersecurity concepts.