ServiceNow (ITSM)_Pune

Job description

**Role: ServiceNow (ITSM)** **Experience-7-10 yr** **Location-Chennai/Pune** **24-June-2026** **Remote interview (Virtual Drive)** **Must-Hav** - eITSM Module Expertise: Ability to flawlessly design, document, and implement the ITSM module with a CSDM-aligned CMDB - .Experience setting up ServiceNow ITOM Discovery to find servers, network devices, and applications - .Able to read and understand network diagrams and basic security concepts (like firewalls, subnets, and access controls) - .Experience in large-scale implementations (multi-country rollouts - **)ServiceNow Certification** s: Certified in at least 2 or more ServiceNow modules -CIS-ITSM, CIS-ITOM, CIS-ITAM, CIS-ITBM, CIS-CSM, CIS-SecOps, CIS-GRC, CIS-HRSD, et - cTechnical Skills: Knowledge of web-based development languages, including JavaScript, Ajax, HTML, and CSS - .Plan and execute Version upgrades and patching; manage update sets; coordinate regression/AT - FExperience: Proven experience in customizations and integrations with enterprise systems, alongside the standard implementation of ServiceNow ITSM and CSM modules **. Good to ha** - veExposure to pre-sales, solutioning, and responding to RFPs for ServiceNow projec - tsExperience leading ServiceNow technical tea - msExperience in designing and implementing ServiceNow security and compliance controls (e.g., GDPR, SOX, HIPA **A)** **SNRole descriptions / Expectations from the Ro** l e 1Responsible for interacting with customers and stakeholders for requirement gatheri n g.2Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyo n d.3Implementations and enhancements of Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modul e s.4Implement Reports, Dashboards, KPI and Performance Analytics for different modules of ServiceN o w.5Manage ServiceNow Version Upgrading, Patching ’ s.6Design and implementation of Service portal, widgets, Them e s,7Integrate ServiceNow with other 3rd party tools using REST, SOAP web services and integration H u b.8Good knowledge on configuring Chatbot, Virtual agent, ATF, Agent workspace, Flow Desig n er9Strong knowledge on Non ITSM modules like ITOM, SPM(ITBM), ITAM, CSM, SecOps, GRC, HR SD.