ServiceNow-ITSM

Job description

**ServiceNow-ITSM** **Greetings from TCS!** ! **!** **Walk in Drive planned on 8th August 2026 in TCS Trivandrum.** TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project. Make sure you have a valid EP number before interview. To create an EP Number, please visit https://ibegin.tcs.com/iBegin/register Kindly complete the registration if you have not done it yet. Position: **ServiceNow-ITSM** Exp **erience: 4 to 12 years** L **ocation: Trivandrum** **JOB DESCRIPTIO** N **Must-Have** **Technical Comptency** - Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent - Ability to configure ServiceNow ITSM applications in alignment with approved design plans - Experience with Flow Designer and IntegrationHub recommended - Experience with the development and maintenance of integrations using various protocols such as REST, SOAP, LDAP, JDBC - Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing - Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS - Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively - Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability - Must be ServiceNow Certified Systems Administrator - Should possess knowledge in Agile/Scrum methodology - Basic knowledge with ITIL/industry standards - Knowledge of software development lifecycle (SDLC) **Behavioral competency** - Effective communication skills with both non-technical and technical audiences (verbal and written) - Excellent Interpersonal skills to work with the project team members collaboratevily - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) **Good-to-Have** - ServiceNow Implementation Specialist certification - ITIL V3/V4 foundation certification - Java developer certification **Responsibility of / Expectations from the Role** - Understand the given application requirements (or User Stories) - Understand and follow the Best Practices and Standards/Guidelines for development - Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories - Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria - Responsible for the code quality of assigned tasks - Perform Unit Testing and do documentation as required - Provide support to the users during the User Acceptance Testing - Provide any required training to the users on the user stories **Also please refer below link for downloading application form. If you don’t remember your password, please click forgot password. Fill application form and then download.** TCS iBegin **Please bring all the mandatory documents below in hard copy for the interview:** **\\*Latest Copy of resume** **\\*TCS Application form** **\\*Original and Photocopy of Government ID proof (PAN or Adhaar)** **\\*Passport Size photographs - 2** **Professio** nal Skills: Strong analytical, problem‑solving, communication, and ownership mindset.TCS Eligibility Criteria: \\*BE/B.tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience postQualification. \\*Only Full-Time courses would beconsidered.\\*Candidates who have attended TCS interview in the last 1 months need not apply.Referrals are always welcome!!!Kindly don't apply if already attended interview in last 1 months. Thanks & Regards Amrutha