Servicenow Platform Architect

Job description

**Role & responsibilities** **Platform Architecture & Strategy** - Define and maintain the ServiceNow platform architecture, standards, and best practices. - Develop long-term platform roadmaps aligned with business and technology strategies. - Ensure solution designs are scalable, maintainable, secure, and compliant with enterprise standards. - Act as the architectural governance lead for all ServiceNow initiatives. **Solution Design & Delivery** - Lead architecture and design workshops with business and technical stakeholders. - Review and approve high-level and detailed solution designs. - Provide technical oversight for ServiceNow implementations, upgrades, and enhancements. - Ensure adherence to ServiceNow out-of-the-box capabilities and minimize unnecessary customization. **Technical Leadership** - Mentor solution architects, technical architects, developers, and administrators. - Establish development standards, coding guidelines, and platform governance processes. - Drive adoption of best practices across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, SPM, and other ServiceNow modules. - Support pre-sales and solutioning activities for new opportunities. **Integrations & Enterprise Architecture** - Design and oversee integrations between ServiceNow and enterprise applications. - Define API, middleware, and data architecture strategies. - Collaborate with Enterprise Architects and other technology teams to ensure ecosystem alignment. - Drive platform modernization and automation initiatives. **Platform Governance & Optimization** - Establish platform health, performance, security, and compliance standards. - Conduct architecture reviews and technical assessments. - Identify opportunities for platform optimization and technical debt reduction. Lead upgrade planning and platform lifecycle management activities