Servicenow SPM Developer/Architect

Job description

**Dear Professional,** **Greetings from TATA CONSULTANCY SERVICES LIMITED!!!** **Thank you for exploring career opportunities with Asia's largest IT company** **Exciting # Job Opportunities for # Experienced Professionals** **TCS HIRING -ServiceNow SPM Developer /Architect** **Location - PAN INDIA** **Total Experience Range: 6- 15 years** **Must-Have** **Technical Competency** - Experience as a Senior Technical Lead / Architect. - Demonstrated experience in guiding and developing SPM engagements during design and implementation stages. - Deep subject matter expertise related to ServiceNow SPM concepts such as Innvoation management, Demand Management, Predictive Intelligence, Virtual Agent, Playbooks. - Conducting demos and working sessions with the client - Provide technical guidance to Business Analyst - Gathering requirements from the client - Advising the client on good practices and recommended solutions - Design solutions to maximum value while minimizing technical debt - Refining Agile stories and tasks - Reviewing work of technical consultants - Mentoring and assisting technical consultants - CSA and CAD certification **Behavioral competency** - Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management. - Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders - Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts **Good-to-Have** - CTA certification - Evaluate the tool stability and performance and provide recommendations - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives). - Review and do proactive analyze and resolve application issues as needed. - Define and document best practices and strategies regarding application deployment and infrastructure maintenance - Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, ITBM, Etc..) - CTA or any equivalent certification preferred