ServiceNow Sr Developer

Job description

**Key Responsibilities** **Role – ServiceNow Sr Developer with ServiceNow AI skills** - Design, develop, and customize ServiceNow applications using server-side and client-side scripting. - Implement and maintain business rules, Script Includes, UI Policies, Client Scripts, and UI Actions. - Develop automation using Flow Designer, Decision Tables, and IntegrationHub. - Build and maintain Import Sets, Transform Maps, and data normalization logic for ingesting data from multiple external sources. - Implement and customize SLA definitions, Task SLAs, pause logic, and SLA-related calculations. - Configure and extend ServiceNow AI and automation features, including: - Intelligent Document Processing (IDP) - Now Assist / Now LLM (prompt configuration and orchestration) - Predictive Intelligence (classification, similarity, clustering where applicable) - Develop custom logic for exception handling, validation, and reconciliation. - Build reusable components and frameworks to support dynamic rule execution and data validation. - Integrate ServiceNow with external systems using REST APIs, MID Server, and IntegrationHub spokes. - Ensure solutions meet performance, security, and scalability standards. - Support unit testing, system testing, UAT, and defect resolution. - Adhere to coding standards, documentation practices, and platform governance guidelines. - Collaborate closely with architects, analysts, and stakeholders to translate requirements into technical solutions. **Required Skills & Experience** **Core ServiceNow Development** - 8+ years of hands-on ServiceNow development experience. - Strong proficiency in JavaScript within the ServiceNow platform. - Extensive experience with: - Business Rules - Script Includes - Client Scripts - UI Policies and UI Actions - Strong understanding of ServiceNow data model and table relationships. - Experience on ServiceNow AI & automation capabilities and experience on configuring and extending ServiceNow AI and automation features, including: - Intelligent Document Processing (IDP) - Now Assist / Now LLM (prompt configuration and orchestration) - Predictive Intelligence (classification, similarity, clustering where applicable)