ServiceNow - Tech Lead

Job description

**Job Summary** The Senior ServiceNow Engineer deals with all aspects of CTS’ ServiceNow environment, including configuration, development, administration, and support. This position plays a lead role in the development of strategies for optimal use of ServiceNow within CTS. The Engineer must be able to work in a highly changing and fast-paced environment, interfacing directly with internal customers and management. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority. **Essential Job Duties And Responsibilities** - Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS. - Serve as a ServiceNow Subject Matter Expert (SME) and provide technical guidance to other Team members. - Implement innovative ServiceNow solutions in ServiceNow as assigned. - Integrate ServiceNow with other/legacy systems at CTS. - Participate in the design and recommendations of overall system functionality. - Configure and maintain the system, ensuring consistency according to established governance. - Collaborate with and support internal customers in the configuration and development of ServiceNow to support CTS business requirements. - Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training. - Collaborates with other team members to define and execute quality assurance measures, including detailed test plans. - Participate in audit activities related to the Incident, Request, and Asset management processes. - Participate in an on-call rota to provide out-of-hours support. - Comply with Cubic’s Quality Management System. - Comply with Cubic Occupational Health, Safety, and Environment policies and procedures. - Comply with security in accordance with established policies and procedures of the organizations - Other duties as requested. **Minimum Job Requirements** **Skills, knowledge, and experience** - Bachelor’s degree in a Computer Science-related field.. - Minimum of 5 years of experience with ServiceNow analysis, configuration, development, and delivery of ServiceNow customizations and solutions.