ServiceNow Testing

Job description

**Educational Requirements** Bachelor of Engineering **Service Line** Infosys Quality Engineering **Responsibilities** - Design and execute ServiceNow test strategies across ITSM, ITOM, HRSD and other modules, covering functional, regression, integration, and end-to-end scenarios. - Develop detailed test plans, test cases, and test data based on business requirements, user stories, and technical specifications for ServiceNow implementations and enhancements. - Perform hands-on ServiceNow Testing for configurations, customizations, workflows, catalog items, integrations, and UI policies to ensure quality and compliance with requirements. - Utilize Automated Test Framework (ATF) to design, build, execute, and maintain automated test suites, improving coverage and reducing manual effort. - Collaborate with cross-functional teams including developers, business analysts, process owners, and project managers to clarify requirements, identify gaps, and validate solutions. - Analyze test results and defects, perform root cause analysis, and work with development teams to ensure timely resolution and revalidation of fixes. - Ensure test traceability from requirements to test cases and defects, maintaining clear documentation and test evidence in appropriate tools and repositories. - Support release and deployment activities by performing smoke, sanity, and regression testing in sub-prod and production-like environments. - Contribute to testing standards and best practices for ServiceNow projects, including reusable test assets, templates, and checklists. - Mentor junior team members (where applicable) in ServiceNow Testing approaches, ATF usage, and quality assurance practices, fostering a culture of continuous improvement. **Additional Responsibilities:** Good to have skills: Agile methodologies, CI/CD pipelines, API testing, Performance testing, SQL/Database basics Location: BANGALORE, PUNE, HYDERABAD, CHENNAI, TVM, INDORE, NAGPUR, MLR, MYS, NOIDA, BBSR, KOLKATA, COIMBATORE, HUBLI