SFDC - Functional lead

Job description

**Role & responsibilities** **Key Responsibilities** - Lead end-to-end Salesforce functional consulting engagements. - Gather, analyze, and document business requirements from stakeholders. - Conduct workshops, requirement discovery sessions, and solution discussions. - Design scalable Salesforce solutions aligned with business objectives. - Collaborate closely with architects, developers, administrators, and project managers. - Prepare functional specifications, user stories, process flows, and gap analysis documents. - Drive configuration activities including: - Custom Objects - Validation Rules - Flows - Approval Processes - Reports & Dashboards - Security Model - Support Salesforce Sales Cloud, Service Cloud, Experience Cloud, and related products. - Lead UAT planning, execution, defect management, and business sign-off. - Provide functional leadership to offshore/onshore teams. - Ensure adherence to Salesforce best practices and governance standards. - Support deployment, change management, user training, and adoption initiatives. **Required Skills** - Strong experience in Salesforce Functional Consulting. - Hands-on expertise in: - Salesforce Sales Cloud - Salesforce Service Cloud - Experience Cloud (Community Cloud) - Lightning Experience - Flow Automation - Expertise in requirement gathering and business process mapping. - Experience creating BRDs, FRDs, User Stories, and Process Documentation. - Strong stakeholder management and client-facing communication skills. - Understanding of Salesforce security and sharing model. - Experience in Agile/Scrum delivery methodologies. **Preferred Skills** - Exposure to CPQ, Marketing Cloud, FSC, or Field Service Lightning. - Knowledge of integration concepts and APIs. - Experience working with global clients and distributed teams. - Domain experience in BFSI, Retail, Manufacturing, Healthcare, or Telecom. **Preferred candidate profile**