Site Reliability Engineer

Job description

**We are a perfect match if you..** - Have experience in Production Support / Cloud Support for SaaS products. - Have a problem solving mindset and you go deep into the problems. - You bring strong L2/L3-level technical expertise. - You can independently troubleshoot, debug, and guide resolution for complex production issue. **Here's what your day would look like..** - Defining monitoring events for IDfy's services and setting up the corresponding alerts - Responding to alerts, with triaging, investigating and resolving resolution of issues - Learning about various IDfy applications and understanding the events emitted - Creating analytical dashboards for service performance and usage monitoring - Responding to incidents and customer tickets in a timely manner - Occasionally running service recovery scripts - Own the root cause analysis and long-term fixes—not just quick resolutions **We will get along if you..** Are a graduate with a minimum of 1 year of technical product support experience with following skills: - Clear logical thinking and good communication skills. - We believe in individuals who are high on ownership and like to operate with minimum management - An ability to "understand" data and analyze logs to help investigate production issues and incidents - Hands On experience of Cloud Platforms (GCP/AWS) - Hands On experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch) - Experience in writing SQL is plus - Knowledge of Scripting language like Elixir/Python is a plus Above all, a mindset of continuous growth & learning and implement what you learn there might be technologies /tools that you might not know. You will learn those as a part of your on-job training.