Site Reliability Engineer

Job description

Site Reliability Engineer – L2 **Shift -** Should be ok for 24x7 Shift **Location:** Hyderabad - Work from Office **Experience:** 3–8 Years About the Role We're looking for an SRE L2 to own reliability, incident response, and automation across our production infrastructure. You'll serve as an escalation point, drive root cause analysis, and reduce toil through scripting and tooling. **Key Responsibilities** Own L2 incident response, RCA, and post-mortems for production issues. Monitor system health and maintain SLA/SLO adherence. Automate operational tasks to eliminate repetitive toil. Collaborate with dev teams on deployment reliability and capacity planning. Participate in on-call rotation and maintain runbooks. **Required Skills:** **Operating Systems** Hands-on with Linux (RHEL/Ubuntu) — systemd, process management, file systems, performance tuning. Working knowledge of Windows Server and event log analysis. **Cloud** Practical experience on AWS / Azure / GCP — compute, storage, IAM, networking, and managed services. Familiarity with Terraform or equivalent IaC tools. **Scripting & Automation** Proficiency in Python and Bash for automation, API interaction, and operational tooling. Exposure to Ansible or similar config management is a plus. **Network Troubleshooting (In-Depth)** Strong command of TCP/IP internals — handshake lifecycle, connection states (TIME\\_WAIT, CLOSE\\_WAIT, SYN\\_FLOOD), packet flow, and socket behaviour. Hands-on with tools like tcpdump, Wireshark, netstat/ss, traceroute, mtr, and dig. Solid understanding of DNS resolution, TLS/SSL negotiation, NAT, firewalls, and routing. Able to diagnose latency, packet loss, port exhaustion, and network-level bottlenecks at the OS and infrastructure layer. **Application & HTTP Troubleshooting** Deep understanding of HTTP/HTTPS methods, status codes, headers, and request lifecycle. Comfortable debugging through curl, Postman, access logs, and reverse proxy configs (Nginx / HAProxy). **Observability** Experience with Prometheus, Grafana, Datadog, or ELK. Ability to build dashboards, configure meaningful alerts, and trace issues end-to-end. **Good to Have** Kubernetes / Docker experience. Familiarity with message queues (Kafka, RabbitMQ). Basic database troubleshooting (MySQL / PostgreSQL / Redis). ITIL fundamentals and ITSM tools (Jira SM / ServiceNow).