Site Reliability Engineer (SRE) - Middleware

Job description

Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Site Reliability Engineer (SRE) - Middleware Position: Site Reliability Engineer (SRE) - Middleware Experience: 5- 7 Years Category: IT Infrastructure Main location: Bangalore Position ID: J0626-2526 Responsibilities Direct Responsibilities Site Reliability Engineer will play a key role in keeping our Apache Kafka and Elasticsearch infrastructure performant, resilient, and scalable. You will own reliability, drive automation, and work with engineering teams to shape how we run data infrastructure at scale. Contributing Responsibilities Own the reliability and observability of our Kafka and Elasticsearch platforms — proactively identifying risks before they become incidents. Lead the response to production degradations, conducting thorough post-mortems and driving systemic fixes to eliminate repeat failures. Design and implement Ansible playbooks for automated deployment, configuration management, rolling upgrades, and day-2 operations across Kafka and Elasticsearch clusters. Build Python tooling to automate health checks, operational workflows, alerting integrations, and pipeline diagnostics — reducing toil and improving team efficiency. Partner with development teams to optimize producer/consumer configurations, index strategies, and query performance. Drive capacity planning, cluster scaling, and architecture improvements in collaboration with senior and platform engineers. Contribute to and continuously improve runbooks, and internal knowledge — raising the bar for how the team operates. Participate in an on-call rotation with a strong culture of sustainable incident management. Technical & Behavioral Competencies 1–3 years of hands-on experience operating Apache Kafka and/or Elasticsearch in production environments. Solid understanding of Kafka internals: brokers, partitions, offsets, consumer groups, Kafka Connect, and Schema Registry. Solid understanding of Elasticsearch: clusters, nodes, indices, mappings, shards, ILM, and the broader Elastic Stack. Strong Linux/Unix fundamentals and confidence diagnosing issues at the infrastructure level. Experience with observability tooling — Dynatrace, Prometheus, Kibana, etc Specific Qualifications: Ansible: Hands-on experience writing and maintaining playbooks, roles, and inventories for infrastructure automation. Familiarity with Ansible Vault for secrets management. Python: Confident scripting for automation and tooling, with experience using libraries such as kafka-python, confluent-kafka, or the Elasticsearch Python client. Ability to write clean, maintainable scripts suitable for shared operational use. Experience integrating automation into CI/CD pipelines (Jenkins, Bitbucket, Kubernetes, …) is a plus. Skills Referential (Required knowledge, skills and abilities) Technical Skills: o Apache Kafka o Elasticsearch o Ansible o Python o CI/CD(Jenkins), Bitbucket and Kubernetes Nice to Have o Experience running Kafka or Elasticsearch in production. o Knowledge of Elasticsearch administration: mapping, sharding, cluster settings o Understanding of TLS/SASL and Kafka ACL management. Behavioral Skills: o Ability to quickly isolate issues across infrastructure o Collaborate effectively with cross functional groups o Ensure configurations are accurate, documentation is current, o Ensure security policies are consistently applied. Education Level: Graduate Location: Bangalore Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world. **Your future duties and responsibilities** **Required qualifications to be successful in this role** **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertis